All orders, regardless of shipping method or delivery address, will require +1-2 business days to process before shipping. Orders placed on a Friday- Sunday or Holidays may not be processed and shipped until the following business day.
Please note that orders may experience longer processing times during peak season, such as limited promotions and holidays.
We're always happy to help, but we have access to the same tracking information as you. Please try to resolve issues with the carrier directly. If all else fails, please contact our support team directly for assistance at info@calcotandjones.com.
Orders ship worldwide from The Netherlands with duties and taxes prepaid (DDP), so no additional charges should be applied upon delivery.
Orders will ship from either USA, UK, Italy, Australia, or South Korea, depending on your location.
Orders ship worldwide from Lithuania with duties and taxes prepaid (DDP), so no additional charges should be applied upon delivery.
We ship worldwide, but there are a few places we cannot currently ship to or have previously had trouble shipping to.
APOs & Military Bases: If you are an active service member stationed at an APO, we will try our very best to get your order to you. However, we are sometimes unable to support shipping to your location. If this is the case, we will offer a full refund.
Hotels & Temporary Addresses: We highly do not recommend shipping your order to a hotel or temporary address as it is not guaranteed that the item(s) will arrive on time or in a secure location. The delivery time stated on the tracking is an estimate and can still be subject to unexpected delays.
Due to unreliable postal service and restrictions/ customs issues, we cannot currently ship to:
We are working to provide shipments to all countries and apologize for any inconvenience.
Any unused (no scuffs, scratches, or signs of wear), items can be returned within 30 days of the order’s delivery date for a refund or store credit.
Your order’s original shipping fee is non-refundable. Any items that are used, customized, or not in their original state are not valid for return and will not be accepted.
If you received the wrong item or want to return/exchange a damaged or defective product, please contact info@calcotandjones.com.
Return shipping is the customer's responsibility. A return shipping label is not provided for orders returned. We recommend mailing your return with a shipping method that includes a tracking service in case delays or exceptions occur with your return shipment.
Contact us at info@calcotandjones.com and let us know what issues you may have with your purchase, once your return request is submitted, you will receive detailed instructions for mailing your item(s) back to us located either in the United States or the UK. Customers are responsible for return shipping costs to us.
Once your return is delivered to us, please allow 3-7 business days for your refund or store credit to be issued. From there, it may take 3-7 business days for a refund to be processed and appear on your statement.
The original shipping fee of an order is non-refundable, except in cases where we made a shipping error. Your refund will cover the value of the returned item(s) at the time of purchase, minus any discounts that were applied to your order. Your refund will be issued to your order's original payment method once your returned items have been received, processed, and assessed by us. We cannot refund any payment method besides the original payment method used to place the order.
If you choose an exchange for your returned item(s), your new exchange order will be processed and shipped once your returned item(s) have been received by us. If you are owed a partial refund due to a price difference in your exchange order, please refer to the Refund Policy above. If there is a difference left to pay for the item(s) in your new exchange order, you will be asked to complete payment for the price difference before submitting your return request.
